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Job Requirment

  • Position:

    Customer Experience

    Occupation:

    Customer Service/CRM/Call Center

    Sub Occupation:

    Customer Service/customer relations(CRM)

  • Position:

    Coordinator

    Occupation:

    Customer Service/CRM/Call Center

    Sub Occupation:

    Customer Service/customer relations(CRM)

  • Position:

    management trainee

    Occupation:

    Management/Manager

    Sub Occupation:

    Management Trainee

Interested business type

  • Food & Drink Industry
  • Hotel / Resort / Spa / Golf Club
  • Online media

Job Location

Bangkok (All)

Latest Salary

21,000 - 30,000 THB

Job Type

Full time

Availability

more than 30 days

Working Bangkok

Yes

Work Upcountry

Yes

Willing to work oversea?

Yes

Education

2022 - Mae Fah Luang University

Faculty:Bachelor of Business Administration
Major:Program in Tourism Management
GPA 2.82 - Bachelor's Degree

Experience/ Internship

November 2024 toPresent  (1 Year 1 Month)
  • Last Position:
  • Customer Support Associate (ELCA Project)
  • Business Type:
  • Services

Job Description

  • Delivered personalized consultations and service bookings for premium brands, contributing to improved customer retention and brand loyalty.
  • Supported memberships, promotions, and product recommendations, generating upselling opportunities.
  • Acted as a coordination point between customers, logistics, and store teams to resolve order, exchange, and return cases efficiently.
August 2024 toNovember 2024  (3 Month)
  • Last Position:
  • Customer Support Associate (Bitkub Project)
  • Business Type:
  • Services

Job Description

  • Managed high-volume inquiries across phone, email, chat, and social media channels while consistently meeting SLA and quality standards.
  • Served as a key support role in explaining complex trading and account processes to users, reducing confusion and repeat inquiries.
  • Documented and escalated complex cases accurately to ensure service continuity and compliance.
August 2022 toApril 2024  (1 Year 8 Month)
  • Last Position:
  • Service Attendant (Fine Dining Restaurant)
  • Business Type:
  • Hotel / Resort / Spa / Golf Club

Job Description

  • Delivered 5-star luxury dining service, exceeding guest expectations.
  • Supported bar, barista, and outlet operations, ensuring readiness and smooth daily flow.
  • Managed guest reservations and coordinated with multiple departments to provide seamless service.
  • Assisted with private and VIP events (Chefs Table, Villa Dining, Beach BBQ experiences).
  • Closed daily sales reports and coordinated revenue information with Front Office and Accounting.

Hard Skill

  •  - Multitasking & Time Management / Skillfull
  •  - Workflow Organization / Experienced
  •  - CRM / Ticketing Systems / Skillfull
  •  - Digital Platform Support / Experienced
  •  - Service Standards & SOP Compliance / Skillfull
  •  - Coordination & Cross Department Communication / Experienced
  •  - Complaint Handling & Problem Solving / Experienced
  •  - Upselling & Customer Engagement / Skillfull
  •  - Reservation & Booking Management / Experienced
  •  - Customer Service & Guest Relations / Expert

Soft Skill

  •  - Service Mind
  •  - Emotional Intelligence
  •  - Growth Mindset
  •  - Communication skills
  •  - Teamwork
  •  - Creativity
  •  - Time Management skills
  •  - Collaboration
  •  - Coordinating with others

Language skills

  • Speaking

  • Listening

  • Reading

  • Writing

  • Thai
  • Excellent
  • Excellent
  • Excellent
  • Excellent
  • English
  • Good
  • Good
  • Good
  • Good
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