Job Description

• Internal management, planning and controlling operational order and work standards - Managing employees, selecting, interviewing, training, evaluating performance, and motivating staff - Controlling food costs and various expenses - Managing inventory and raw materials, coordinating with various suppliers - Planning development and adjusting work strategies to enhance work efficiency and increase sales for the company - Checking the quality of food and beverages to ensure compliance with company standards - Training, guiding, and coaching new employees to understand work procedures - Reviewing daily cash, sales documents, and submitting reports to the company - Contacting suppliers to order raw materials - Responding to customer inquiries via chat, phone, and email, providing accurate and courteous information - Monitoring, tracking, and updating the status of orders or services for customers in real-time - Coordinating with the warehouse and transportation teams to resolve issues related to delivery delays or lost items - Adhering to SLA and KPI standards regarding response quality and service time - Managing complex complaint cases, providing alternative information and appropriate solutions - Working shifts and accommodating variable workloads in a high-pressure environment.

Job Description

• Manage internal operations, plan and control the orderliness and work standards - Manage employees, select, interview, train, evaluate performance, and motivate staff - Control food costs and various expenses - Manage inventory and raw materials, coordinate with various supplier agencies - Plan development, adjust work strategies to enhance work potential and increase sales for the company - Check the quality of food and beverages to ensure compliance with company standards - Train, guide, and coach new employees to understand work procedures - Verify daily cash, sales documents, and submit reports to the company - Contact suppliers to order raw materials - Respond to customer inquiries via chat, phone, and email, providing accurate and polite information - Monitor, track, and update the status of orders or services for customers in real-time - Coordinate with the warehouse and transportation teams to resolve delivery delays or lost items - Adhere to SLA and KPI standards regarding response quality and service time - Manage complex complaint cases, providing alternative information and appropriate solutions - Work in shifts and accommodate fluctuating workloads in a high-pressure environment.