Job Description

• 1. Supervise and manage employee performance
• • Oversee and control employee work to ensure compliance with organizational standards
• • Assign duties, delegate tasks, and organize work schedules
• 2. Inspect work quality and service delivery
• • Verify the accuracy of work and the quality of service provided
• • Address immediate issues and monitor the results of work improvements
• 3. Provide guidance and training to employees
• • Advise on correct work procedures
• • Train new employees and develop the skills of existing staff
• 4. Maintain order within the department
• • Check cleanliness, readiness of equipment, and workplace conditions
• • Ensure that operations comply with regulations and safety standards
• 5. Coordinate with management and relevant departments
• • Report work results, issues, and suggestions to the manager
• • Facilitate communication between employees and management
• 6. Manage the resolution of customer complaints
• • Address complaints, resolve issues, and ensure customer satisfaction
• • Foster a positive image for the organization
• 7. Control costs and resources
• • Monitor the use of raw materials and equipment for efficiency
• • Minimize waste and losses in operations, and perform other assigned tasks

Job Description

• 1. Payment Processing
• • Accept cash, credit/debit cards, or payments via applications
• • Verify the accuracy of amounts and change
• 2. Issuing Receipts and Document Management
• • Issue receipts to customers
• • Collect and prepare daily sales reports
• 3. Customer Service
• • Greet customers politely
• • Answer basic inquiries regarding prices, promotions, or product listings
• 4. System Accuracy Verification
• • Check the cash register/POS system for readiness
• • Troubleshoot basic issues related to billing
• 5. Cash Management
• • Count cash before and after shifts
• • Safeguard and organize cash systematically
• 6. Coordination with Other Departments
• • Report payment issues or customer complaints to the supervisor