Job Description

• Interview, select, and hire document delivery staff in the Bangkok metropolitan area.
• Plan and conduct training on operational procedures, including regular meetings to update employees on policies, work processes, and new tasks.
• Supervise, manage, and monitor employee performance during work and after task completion to ensure compliance with established standards.
• Travel to assess and evaluate employee performance in provincial areas.
• Meet with clients to listen to service-related issues and complaints, address immediate problems, and collaboratively develop short- and long-term solutions with the team.
• Coordinate and maintain relationships with assigned clients, such as tracking work progress, adjusting service formats, or introducing new products.
• Summarize daily employee earnings, verify accuracy, and prepare payroll data.
• Prepare payroll and submit information to the Human Resources (HR) department for salary processing.
• Manage document inventory, coordinate with the warehouse department, and dispatch documents to provincial branches.
• Facilitate internal team communication to ensure awareness of information, changes, and consistent operational procedures.
• Organize meetings with clients to enhance work processes and elevate service quality.
• Project management experience.
• Oversaw the Mailroom project and document delivery operations, including clerical staff, for the Bank of Thailand.
• Managed the Mailroom project, document delivery, and document transportation system between the headquarters and provincial branches.