Job Description

• IT Support & System Administration
• -Troubleshoot hardware and software issues on client PCs
• -Provide IT support to resolve technical problems and reduce downtime
• -Install and configure network devices
• User Access & Security
• -Manage and review user access rights
• -Maintain system security and data protection
• -Ensure software licensing compliance
• System & Software Management
• -Perform software installation and upgrades
• -Monitor system operation and stability
• IT Asset & Procurement Management
• -Manage and track IT fixed assets
• -Plan procurement of computers, peripherals, and accessories
• -Prepare quotations and coordinate purchasing
• IT Operations & Documentation
• -Prepare IT expense reports for budget monitoring
• -Create IT training materials for employees
• Vendor & Internal Coordination
• -Coordinate with Japanese IT service providers (NJ Japan) for technical support
• -Perform additional tasks assigned by the IT Assistant Manager

Job Description

• IT Support Role
• System & Data Administration
• -Technical Support: Maintain and upgrade hardware/software for optimal performance.
• -Security & Data: Execute SQL Server backups and manage user access rights (IAM).
• -Compliance: Oversee software licensing, upgrades, and compliance audits.
• Asset & Financial Management
• -Finance & Procurement: Track IT expenses and coordinate equipment procurement.
• -Budget Control: Prepare IT expense reports to support cost-control initiatives.
• Coordination & Training
• -Collaboration: Liaise with Japanese service providers (MCSY) for technical support.
• -L&D: Develop IT training documentation and materials for end-users.
• ERP System Support Role
• Security & Identity Management
• -Perform regular user access reviews to ensure compliance with security policies and data protection standards.
• -Manage the ERP user lifecycle, including user account creation, modification, and deletion.
• -Configure and manage user permissions and Role-Based Access Control (RBAC) across system modules.
• System Reliability & Troubleshooting
• -Analyze and resolve ERP system issues to maintain system stability and minimize operational disruptions.
• -Coordinate with SSB system administrators (vendors) to handle technical requests and issue resolution.
• -Monitor system performance to identify and prevent potential problems.
• Data Integrity & Database Management
• -Verify SQL Server backup processes to ensure data availability and reliable recovery.
• -Perform regular data integrity checks within the ERP database.
• -Collaborate with relevant teams to improve ERP system performance and data management processes.