Home
Urgently Jobs
Bangkok Metropolitan Region Industrial jobs Hotel jobs Internship Cooperative Education Disability Jobs Intern Connext findwork EWE Platform
Resume Search
Central Eastern Northern Northeastern Southern Western
Employer Job Seeker
Jobbkk News Contact us Help Center Ads rate How to pay

Please Login For Resume Information

Job Requirment

  • Position:

    Customer support

    Occupation:

    Customer Service/CRM/Call Center

    Sub Occupation:

    Customer Service/customer relations(CRM)

Interested business type

  • Automobile Industry
  • Services
  • Hotel / Resort / Spa / Golf Club

Job Location

Bangkok (All)

Latest Salary

30,000 - 50,000 THB

Job Type

Full time

Availability

Immediate

Working Bangkok

Yes

Work Upcountry

Yes

Willing to work oversea?

Yes

Education

2022 - Surat Thani Rajabhat University

Faculty:Education
Major:English
GPA 3.49 - Bachelor's Degree

Experience/ Internship

April 2022 toFebruary 2026  (3 Year 10 Month)
  • Last Position:
  • Customer Relations Officer
  • Business Type:
  • Automobile Industry

Job Description

  • Oversee and monitor operations related to BMW/MINI, the Voice of the Customer (VOC) satisfaction monitoring system, and the Dealer Portal complaint management system (SEM) within the Customer Relations Department. - Coordinate and facilitate VOC Customer Board meetings; prepare data for VOC Headquarters meetings, including the preparation of minutes and strategic action plans. - Collaborate with Sales, Service, and other relevant departments to resolve high-severity customer complaints and escalations. - Develop and implement management strategies and operational frameworks for all customer relations activities. - Strategize and manage the company s customer database to ensure data integrity and effective utilization. - Establish, maintain, and enhance overall customer satisfaction levels, and perform other duties as assigned by supervisors. - Handle inbound calls professionally, addressing customer queries and delivering accurate service center information.
March 2021 toMarch 2022  (1 Year 1 Month)
  • Last Position:
  • English Teacher
  • Business Type:
  • Education

Job Description

  • Ensured that the curriculum was aligned with individual students abilities and varied in content to support different learning needs Planned lessons on a daily basis and delivered instruction in class using appropriate teaching methods Carried out student development activities on a continuous basis to enhance skills and engagement Monitored student progress to ensure it was directed toward set objectives and expectations while providing support and adjustments to improve overall learning outcomes

Hard Skill

  •  - CRM/SEM System Administration / Experienced
  •  - Complaint Case Management / Expert
  •  - Customer Satisfaction Analysis / Expert
  •  - Conflict Resolution & Negotiation / Expert
  •  - Reporting & Data Visualization / Expert

Soft Skill

  •  - Able to work under pressure
  •  - Service Mind
  •  - Adaptability
  •  - Communication skills
  •  - Design Thinking

Language skills

  • Speaking

  • Listening

  • Reading

  • Writing

  • Thai
  • Excellent
  • Excellent
  • Excellent
  • Excellent
  • English
  • Excellent
  • Excellent
  • Excellent
  • Good
Top