Job Description

• • Provide customer service by delivering accurate, comprehensive, and prompt information and responses to inquiries.
• • Address customer complaints, suggestions, and compliments while coordinating problem resolution to ensure maximum satisfaction.
• • Coordinate with internal and external departments, as well as relevant stakeholders, to ensure operations are conducted efficiently and completed on schedule.
• • Monitor the progress of operations and resolve issues until completion, while keeping relevant parties informed of updates.
• • Oversee and inspect work equipment to ensure it is in operational condition to support continuous customer service.
• • Provide basic first aid in emergencies and ensure customer safety.
• • Offer care and assistance to customers, including appropriately coordinating with all relevant departments in every situation.

Job Description

• - Managed and provided customer service during the check-in and check-out processes to ensure that customers received a smooth and satisfying experience.
• - Coordinated with the team to maintain the orderliness of guest rooms, verifying cleanliness and readiness prior to guest arrivals.
• - Assigned rooms according to customer preferences, taking into account special requests and the comfort of the guests.
• - Resolved issues promptly and effectively to ensure customer satisfaction in all situations.
• - Fostered positive relationships with customers by actively listening and responding to feedback and suggestions.