2022
Business Type : Hotel / Resort / Spa / Golf Club
Last Position : guest service agent
Period :
September 2022 to
Present
Job Description :
- Welcomed and provided service to both Thai and international customers from the time of check-in to check-out, ensuring that guests felt comfortable and satisfied throughout their stay.
- Answered phone calls and coordinated with various departments, including responding to customer inquiries, to ensure smooth and efficient service delivery.
- Prepared various documents related to customer stays, such as receipts and booking information, to ensure operations were conducted accurately and systematically.
- Ensured that guest rooms were ready for use by checking cleanliness and readiness prior to customer check-in.
- Conducted audits of documents and reports to ensure that information was accurate and always up to date.