Job Description

• I had the opportunity to work on a short project for Webull Securities as a QC (Quality Control) officer. - I completed training on anti-money laundering laws. - My main responsibilities included reviewing, validating, and processing new account applications in accordance with company procedures.
• I ensured the accuracy of client information, including full name, correspondence address, and registered address.
• I also verified customer identity through ID card checks, photo matching, and selfie verification systems prior to approval.

Job Description

• Work with the Operations Team. - Respond to customer inquiries via social media. - Assist the user with application access issues, including login, coin top-up, and other errors that arise. - Coordinate with the system development team to implement fixes to enhance application performance during live issues and system breakdowns.

Job Description

• Developed and improved the companys payment processes to ensure efficiency and accuracy
• Managed and monitored daily order summaries, ensuring accurate record-keeping and reporting
• Followed up on disputed transactions and reported any suspected fraudulent activities to payment gateways or banks
• Handled returns and refunds by coordinating with customers to verify supporting documents before submitting to the accounting team

Job Description

• General administrative support tasks
• Reviewed driver application documents to ensure completeness and accuracy
• Conducted vehicle inspections in accordance with company standards
• Submitted applicant information for background and criminal record checks
• Provided training to drivers on how to use the Uber application
• Activated driver accounts upon successful completion of all requirements

Job Description

• A specialist in payment gateways, guaranteeing accurate refunds through Line Pay, Paypal, debit cards, credit card counters, and bank transfers. - Solve issues related to customer refunds, dispute cases, or suspected fraud and contact the payment gateway and bank.