Job Description

• Prepared and managed event-related documentation including internal financial breakdowns, cost summaries, and post-event reports to ensure financial accuracy and control. - Created, reviewed, and finalized Banquet Event Orders (BEOs) in coordination with Sales, Operations, and relevant departments to ensure clear event execution details. - Compiled and maintained Group Resumes, including rooming lists, event schedules, billing instructions, and special client requirements. - Coordinated internal meetings and briefings with Operations, Banquet, Front Office, Kitchen, and Engineering teams to align event details and operational readiness. - Acted as the key liaison between clients and internal teams, ensuring all event requirements were communicated clearly and executed as agreed. - Monitored event timelines and ensured all departments followed agreed specifications and service standards. - Supported management-level responsibilities by independently handling event coordination due to the role being managed by a single position. - Orchestrated the complex permit approval process for high-profile events, including the New Year’s Eve Gala. Successfully secured strict regulatory clearances for pyrotechnics (fireworks) and amplified sound by liaising directly with Hua Hin Airport, Wang Klai Kangwon security, Royal Thai Police, and District Offices. Additionally, managed community relations by notifying surrounding businesses to ensure smooth operations.

Job Description

• Handled room reservations via phone, email, OTA platforms, and direct bookings, ensuring accuracy and efficiency in the PMS system. - Coordinated with Sales & Marketing and Front Office to maximize room occupancy and revenue. - Assisted guests with inquiries, special requests, and travel arrangements while maintaining high service standards. - Monitored OTA and direct booking channels to maintain rate parity, reduce revenue leakage, and ensure consistent pricing strategies. - Maintained excellent communication with travel agents and corporate clients to strengthen business relationships. - Resolved guest issues and complaints in a professional manner, enhancing guest satisfaction and loyalty. - Supported revenue management by upselling room types, packages, and promotions. - Managed end-to-end group reservations in Guestline PMS, including creating room blocks, verifying contracted rates, and accurately inputting rooming lists to ensure seamless inventory management. - Conducted comprehensive monthly audits of all reservation correspondence and booking details to verify data accuracy, correct discrepancies, and ensure financial integrity before closing the month.

Job Description

• Assisted the sales and marketing team in organizing and executing various events, including conferences, weddings, and corporate gatherings. - Contributed to the development of marketing collateral, including brochures, flyers, and promotional materials, to enhance event visibility and attract attendees. - Supported the coordination of event, such as venue setup, catering arrangements, audiovisual equipment, and guest accommodations. - Collaborated in coordinating event, ensuring seamless execution and exceptional guest experiences while upholding brand standards and values. - Liaised with clients, vendors, and internal stakeholders to understand event requirements, address inquiries, and resolve any issues promptly. - Utilized social media platforms and digital marketing channels to promote upcoming events and engage with target audiences effectively.

Job Description

• Completed a comprehensive training program in culinary arts at W Bangkok Hotel's signature restaurant, The Kitchen Table. - Assisted senior chefs in various kitchen operations, including food preparation, cooking, plating, and presentation. - Gained hands-on experience in maintaining kitchen cleanliness, organization, and adherence to safety and hygiene standards. - Participated in menu planning sessions, contributing creative ideas and learning about menu development processes. - Collaborated with team members to ensure smooth workflow and timely service delivery during high-demand periods.