Preview Resume

Expected Salary

35,000

Military Status

- Exempted

Job Requirment

Job Categories : Customer Service/CRM/Call Center

Job Sub Categories : Customer Service/customer relations(CRM)

Job Position : Customer Service

Job Location : Bangkok (Prawet)

Job Type : Full time

Availability : Immediate

Working Bangkok : Yes

Willing to work oversea? : Yes

Education

Ramkhamhaeng University

Graduation year : 2012

Certificate : Bachelor's Degree

Faculty : Bachelor Degree

Major : Mass Media Communication

GPA : 2.75

Work Experience/Trainee

2024

Last Position : Customer Service and Operation.

Period : January 2024 to Present

Job Description :

- Follow up on dash board (KYC, Deposit, Withdrawal status) - CRM - Solves any issues that clients and executives request. - Check the correctness of clients information. - Facebook Line OA admin - Respond to customer inquiries via Facebook, Line OA providing accurate information about products, services, and policies. - Ensure that customers are satisfied with services, and follow up to ensure their needs are fully met. - Customer process training - Coordinate with Head Quarter Team. Listen to customer complaints, identify issues, and provide effective solutions or escalate the problem to higher authorities if necessary. - Work with other teams such as sales, marketing, and technical support, to ensure a smooth customer experience.

2020

Last Position : Overseas Purchasing

Period : March 2020 to December 2023

Job Description :

- Source and evaluate suppliers to ensure best value and quality of goods and services - Coordinate the logistics of importing goods, including shipment arrangements, customs clearance, and delivery timelines. - Work closely with various internal departments, such as finance, legal, and logistics, to ensure smooth procurement processes. - Negotiate contracts and pricing with suppliers - Monitor supplier performance to ensure compliance with contractual agreements - Track and expedite orders to ensure timely delivery - Resolve supplier issues and disputes - Maintain accurate records of purchases, pricing, and performance - Prepare purchase orders and process invoices - C Smile, ERP

2019

Last Position : Customer Service and Operation.

Period : October 2019 to February 2020

Job Description :

- Follow up on dash board (KYC, Deposit, Withdrawal status) - CRM - Solves any issues that clients and executives request. - Check the correctness of clients information. - Facebook Line OA admin - Respond to customer inquiries via Faccebook, Line OA providing accurate information about products, services, and policies. - Ensure that customers are satisfied with services, and follow up to ensure their needs are fully met. - Coordinate with Head Quarter Team. - Listen to customer complaints, identify issues, and provide effective solutions or escalate the problem to higher authorities if necessary.

2018

Last Position : Customer Service and Operation

Period : May 2018 to September 2019

Job Description :

- Follow up on dash board (KYC, Deposit, Withdrawal status) - CRM - Solves any issues that clients and executives request. - Check the correctness of clients information. - Facebook Line OA admin - Respond to customer inquiries via Facebook, Line OA providing accurate information about products, services, and policies. - Ensure that customers are satisfied with services, and follow up to ensure their needs are fully met. - Coordinate with Head Quarter Team. - Listen to customer complaints, identify issues, and provide effective solutions or escalate the problem to higher authorities if necessary.

2014

Last Position : PR and Marketing

Period : March 2014 to April 2018

Job Description :

- Oversee the student enrollment process, ensuring that all necessary forms and documents are submitted and that students are properly registered in the school system. - Work closely with teachers, administrators, and other departments to ensure that students are placed in the appropriate classes and programs. - Provide relevant information regarding registration deadlines, required documents, and school policies to parents and students. - Coordinate transportation for students, including buses and carpooling arrangements. - Manage the collection of registration fees, ensuring that payments are received and recorded properly. - Promote the schools reputation and positive image through media, events, and public campaigns. - Manage communication during emergencies or crises, providing clear and accurate information to ensure the school community stays informed. - Share information broadly with teachers, and students families through sms or phone calls. - Keep records of phone calls and visits. - Excel - Supports General Manager and other administrative personnel - Create notice board.