JOBBKK.COM หางาน ค้นหาประวัติ งาน Part-Time หางานราชการ
เข้าสู่ระบบ/สมัครสมาชิก :
JOBBKK.COM
ตำแหน่งงานนี้ได้ปิดการรับสมัครแล้ว สนใจตำแหน่งงานอื่นคลิกที่นี่
Human Tech Consulting
จำนวนผู้เข้าชม
1,549
ผู้ประกอบการเข้าสู่ระบบล่าสุด
25 ก.ย. 2561
ผู้ประกอบการเข้าสู่ระบบล่าสุด 25 ก.ย. 2561
จำนวนผู้เข้าชม 1,549

เกี่ยวกับเรา

This company was founded in 2017 by four co-founders who come together from different various industries but share same values and believes in driving Best Practices in consulting and recruitment business and to help our clients put the Right Talents to the Right Positions at the Right Times under a highly competitive market environment. We specialized in Mass and Executive recruitment for Retail, IT & E-Commerce, Telecommunication, Trading, Banking, Finance and Insurance industries especially in Marketing, Sales, Business Development, Product, Accounting and IT positions



With more than 10 years experienced in this field, our management team has many successful stories, know-hows, hiring techniques and processes to understand clients on their professional demands and time constraints. Our passionate team members aim to offer concrete inputs, ideas and find most suitable and effective workforce solutions to our clients.


Growing Revenue - Build, lead and manage a business that is positioned both in structure and function to increase efficiency and customer experience resulting in increased sales, market share and revenue - Collaborate across business units to ensure alignment of improved online customer experience with a one way same way internal staff digital experience. This includes the setting of explicit KPIs and objectives at team, individual and organisational levels Operational - Managing all operational processes and sales directed activity is consistent across the Company and that resources are optimised for maximum effectiveness on direct or indirect team members - Responsible for overall ownership of the Digital, Online and Customer Service Roadmap, including active involvement in Payments and Digital related Partnerships - Provide analysis and reporting around current usages statistics, transactional volumes, payment risk, customer behaviour and emerging trends - Develop and maintain competitor/market intelligence, keeping abreast of industry trends to ensure the services evolve and you will share appropriate and relevant information in a timely manner to aid organisational decision-making - Collaborate across Sales and Distribution teams to set the direction for on-boarding and managing customers through the online banking channels - Manage risks and ensure accountability is consistent with the company's agreed risk profile and in accordance with statutory requirements People Management - Collaborate with other Head of, across the Sales and Distribution Leadership team to ensure adequate training and resources are provided within the Customer Service Centre, network and other specialist channels to service customers utilizing these services Call Centre - Commitment to lead the team to deliver a high level of professional quality customer service to all parties at all times - Efficient monitoring of call center, customer complaints from all avenue including call center, counter, website & helpdesks operation - Report fraud / suspicious claims to superior for action - Steadfast in customer complaints & helpdesk resolution within timeline - Conduct call audits to evaluate staff performance, identify training needs & inculcate continuous training requirement for improvement - Monitor & manage daily operations in call center to ensure effective usage of call center staff per call ratio - Advocate accurate data entry by staff by enabling effective monitoring / audit - Evaluate reports on caller trend / complaints & highlight to respective HODs for action on weekly / bi-weekly basis - Dedicated handling of customer’s complaints if not resolved within timeline & highlight to respective HODs for resolution - Ensure follow-up to caller on unresolved matter - Deliver necessary support in accordance to Company’s directive - Ensure departmental KPIs meet management requirement - Administer best practices & smooth day-to-day operation - Prepare necessary reports as required by superior - Render support to claims backroom as & when required - Handle any other portfolio as required by management

วีดีโอ

Head of Telesales and Call Center

Head of Telesales and Call Center

รายละเอียดงาน

1 ตำแหน่ง
รูปแบบงาน : งานประจำ
สถานที่ปฏิบัติงาน : กรุงเทพมหานคร (เขตสาทร)
เงินเดือน(บาท) : 120,000
วันหยุด : วันเสาร์, วันอาทิตย์
เวลาทำงาน : 08:30 - 17:30

เวลาทำงานอื่น

ไม่ระบุ

หน้าที่ความรับผิดชอบ

Growing Revenue
- Build, lead and manage a business that is positioned both in structure and function to increase efficiency and customer experience resulting in increased sales, market share and revenue
- Collaborate across business units to ensure alignment of improved online customer experience with a one way same way internal staff digital experience. This includes the setting of explicit KPIs and objectives at team, individual and organisational levels

Operational
- Managing all operational processes and sales directed activity is consistent across the Company and that resources are optimised for maximum effectiveness on direct or indirect team members
- Responsible for overall ownership of the Digital, Online and Customer Service Roadmap, including active involvement in Payments and Digital related Partnerships
- Provide analysis and reporting around current usages statistics, transactional volumes, payment risk, customer behaviour and emerging trends
- Develop and maintain competitor/market intelligence, keeping abreast of industry trends to ensure the services evolve and you will share appropriate and relevant information in a timely manner to aid organisational decision-making
- Collaborate across Sales and Distribution teams to set the direction for on-boarding and managing customers through the online banking channels
- Manage risks and ensure accountability is consistent with the company's agreed risk profile and in accordance with statutory requirements

People Management
- Collaborate with other Head of, across the Sales and Distribution Leadership team to ensure adequate training and resources are provided within the Customer Service Centre, network and other specialist channels to service customers utilizing these services

Call Centre
- Commitment to lead the team to deliver a high level of professional quality customer service to all parties at all times
- Efficient monitoring of call center, customer complaints from all avenue including call center, counter, website & helpdesks operation
- Report fraud / suspicious claims to superior for action
- Steadfast in customer complaints & helpdesk resolution within timeline
- Conduct call audits to evaluate staff performance, identify training needs & inculcate continuous training requirement for improvement
- Monitor & manage daily operations in call center to ensure effective usage of call center staff per call ratio
- Advocate accurate data entry by staff by enabling effective monitoring / audit
- Evaluate reports on caller trend / complaints & highlight to respective HODs for action on weekly / bi-weekly basis
- Dedicated handling of customer’s complaints if not resolved within timeline & highlight to respective HODs for resolution
- Ensure follow-up to caller on unresolved matter
- Deliver necessary support in accordance to Company’s directive
- Ensure departmental KPIs meet management requirement
- Administer best practices & smooth day-to-day operation
- Prepare necessary reports as required by superior
- Render support to claims backroom as & when required
- Handle any other portfolio as required by management

คุณสมบัติ

เพศ : ชาย , หญิง
อายุ(ปี) : 30 ปีขึ้นไป
ระดับการศึกษา : ปริญญาตรี ขึ้นไป
ประสบการณ์(ปี) : 5 ปีขึ้นไป
อื่นๆ : ไม่ระบุ

คุณสมบัติเพิ่มเติม

1. Professional / Academic Qualification (minimum qualification required)
- Professional / Academic Qualification Bachelor Degree in any field

2. Work Experience (years of related working experience required)
- At 10 years in a senior management role overseeing online channels in a fast paced customer sales and service environment.
- Working experience in Telesales/Telemarketing/Customer Service/ Sales will be added advantage.

3. Knowledge & Skills (Skills needed to handle the job environment)
- Demonstrated experience in high level /strategic thinking, planning and stakeholder management
- Proven experience in Agile based program management and product/service management
- Strong influencing and negotiating skills will be required
- Significant understanding of sales principles
- Effective management of customer relationships and other interested parties

สวัสดิการ

  • ตามข้อตกลงของบริษัท
  • ประกันสังคม

วิธีการรับสมัครงาน

รับสมัครงานผ่านทาง JOBBKK.COM
            - humantechrecruitment@gmail.com
            - humantechrecruitment@gmail.com
            - sirintorn.v@Humantechrecruitment.com

ข้อมูลติดต่อ

Sirintorn Vimonmongkolporn
เขตห้วยขวาง กรุงเทพมหานคร 10310 Human Tech Recruitment Co.,Ltd
9 G Tower, 32nd Floor, Rama 9 Rd,
Huaykhwang, Bangkok, 10310
Thailand
Human Tech Consulting Human Tech Recruitment Co.,Ltd
9 G Tower, 32nd Floor, Rama 9 Rd,
Huaykhwang, Bangkok, 10310
Thailand แขวงห้วยขวาง เขตห้วยขวาง จังหวัดกรุงเทพมหานคร 10310 ประเทศไทย
โทร. 02 026 3624
แฟกซ์. : บริษัท จัดหางาน ฮิวแมน เทค จำกัด

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