Leveraged Customer Service Representative

รายละเอียดงาน

รูปแบบงาน : งานประจำ

จำนวนที่รับ : ไม่ระบุ

สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตปทุมวัน)

เงินเดือน(บาท) : 25,000 - 35,000

วันหยุด : ไม่ระบุ

เวลาทำงาน : ไม่ระบุ

เวลาทำงานอื่น : ไม่ระบุ

หน้าที่ความรับผิดชอบ

General Duties :
Responsible to coordinate with both internal and external operations to ensure efficient and timely response to customer orders, enquiries, questions, complaints and problems. Handling sales to cash (STC) process e.g. from receipt of order through receipt of invoice payment to account. Making customers need as a primary focus; developing and sustaining strong customer relationships in order to meet or exceed customer’s expectation which include:
1. Analysis & Report
1.1 Provide monthly SOX report to comply with SOX Key Control Activity (KCA) and filing for internal audit after signed by responsible person

2. Account Receivable/Credit
2.1 Provide accurate calculation for any accrual expense e.g. commission, rebate and get appropriate approval to record and payment by ensure to follow the business and company guideline
2.2 Provide accurate debit note or credit note to customers to correct billing process if necessary by follow billing adjustment guideline and approval

3. Customer Correspondence & Complaint
3.1 Correspondence with both internal parties and customers to ensure every enquiry is responded and fulfilled in timely manner
3.2 Manage customer compliant per business compliant process for investigation and feedback to customers for the investigation outcome and preventive action to ensure customer compliant is fulfilled

4. Documentation
4.1 Provide a well document management both hard copy and e-document to ensure a proper filing system is in place by follow COFP documentation process for ease finding and usage
4.2 Provide support to raise purchase requisition for any purchase that related to marketing and sales transaction as well as ensure a timely payment is done by complied with BRRP and finance process

5. Pre-Order Management
5.1 Review customer purchase order before order entry to ensure customer order matches with internal demand forecast, business order policy, selling price accuracy. If there is any discrepancy, must contact customer to correct their purchase order
5.2 Setup and ensure necessary information is available for order entry transaction e.g. material master, customer & partner master, transfer price, selling price, auto accrual info
5.3 Provide First Standard Order Process (FSOP) for materials before place any first time import for both sample and commercial, change in packaging, material composition or specification change, new customer or sale term, source change, significant change in volume, change in regulations or H.S. code, others per FSOP process which guide by country PS and S&L
5.4 Prepare necessary document for product consultation, registration and import/export permit to product registration service provider if import/export material required and active follow up until obtained consultation outcome, product license and import permit before import/export material
5.5 Provide support documents for contract preparation to sales team or prepare accurate contract if needed with authorized signature and ensure a signed contract is filing properly
5.6 Respond to customer enquiry which relates to order information e.g. stock availability, MOQ
5.7 Prepare sample to customer for trial by complied with business guideline e.g. sample approval process, sample shipment arrangement process

6. Order Management
6.1 Enter order into the order system and ensure billing is successfully issued and accurate by follow business and company guideline
6.2 Monitor order and shipment to ensure order will be shipped without problem e.g. credit block, late goods issue
6.3 Coordinate with warehouse to manage an accurate delivery for domestic order to customer from local warehouse
6.4 Provide necessary documents which related to order or shipment e.g. L/C, shipping documents to ensure order and shipment will be arranged and released to customer properly
6.5 Provide update information about order and shipment status to customers

7. Supply Chain & Inventory
7.1 Manage inventory to ensure proper management is in place
7.1.1 Monthly inventory reconciliation to ensure physical inventory and system inventory is equal included non-inventory
7.1.2 Adjust inventory if found any discrepancy between physical inventory and inventory system
7.1.3 Proceed write-off /dispose obsoleted item by follow the company compliance and country regulatory
7.1.4 Proceed annual physical inventory count at warehouse per arrangement of country accountant policy to ensure accurate inventory is kept both physical and system
7.2 Coordinate to collect customer demand forecast if needed to support production plan and sales plan to ensure sufficient inventory will be available to customer when order is placed

8. Administrative & Others
8.1 Monitor order running log to ensure Customer Service Representative achieve team performance target
8.2 Provide support to sales team as on request e.g. schedule meeting or appointment with customers, provide data support when needed such as customer report, sales report
8.3 Provide support to business when they have marketing activity and required support from CSR e.g. seminar, exhibition
8.4 Attend business or company training and development program actively
8.5 Be a good team player by provide support among team and SBU when needed

For more information, please contact 02.652.0775-6 ext. 101 or 083.619.0909 (K.Chanon) or email [email protected]

คุณสมบัติ

เพศ : ชาย , หญิง

อายุ(ปี) : 25 - 32

ระดับการศึกษา : ปริญญาตรี - ปริญญาโท

ประสบการณ์(ปี) : 2

อื่นๆ : ไม่ระบุ

คุณสมบัติเพิ่มเติม

Job Specifications:

• Bachelor degree or above with minimum 2 years working experience in customer service field
• Some knowledge of order processing, background with SAP and import transactions would be advantage
• Good command of English and Thai communication skill
• Proficient in the use of Microsoft applications (Word, Excel, Access, etc.), Windows Operating System
• Ability to work independently with minimum supervision, basing inquiry-handling decision on available resources
• Pleasant, good interpersonal skill and positive / customer-oriented attitude
• Willing to learn new systems, process, approach or changes

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