ตำแหน่งงานนี้ได้ปิดการรับสมัครแล้ว สนใจตำแหน่งงานอื่นคลิกที่นี่

บริษัท ฟาสโก้ มอเตอร์ส (ประเทศไทย) จำกัด

ผู้ประกอบการเข้าสู่ระบบล่าสุด
25 เม.ย. 2567
จำนวนผู้เข้าชม
4,215

เกี่ยวกับเรา

Regal Rexnord Values

At Regal Rexnord, we center our behaviors, actions and decisions around the following Values. We say it’s “what to expect from us.”

Integrity

A zero tolerance policy on unethical behavior. We value integrity most. We are honest, transparent, and trustworthy in all situations.

Responsibility

We have a responsibility to safety, sustainability, and our community.

Diversity, Engagement & Inclusion

We strongly believe that the more diverse minds focused on our purpose, the better the outcomes will be. We create an environment where all of associates can bring their best to Regal Rexnord, develop and grow professionally, and work as one team to drive success for our customers, associates, and shareholders.

Customer Success

Our customer is our main priority. We must understand their needs and develop products, solutions and services that solve their challenges.

Innovation with Purpose

Through innovation we develop products and solutions that solve our customer's problems. We innovate to develop products that are valued by our customer and bring profitable growth for Regal Rexnord.

Continuous Improvement

Our responsibility is to make tomorrow better than today. This means a focus on making the work easier, more productive, and more efficient.

Performance

We have a responsibility to all three of our primary stakeholders (customers, associates and shareholders) to drive profitable revenue growth.

Passion to Win

Passion is the fuel that inspires and drives our associates to achieve top performance. It helps us to overcome any obstacles in achieving our goals.

...with a Sense of Urgency

Everything we do at Regal Rexnord, we do with a sense of urgency.

Customer Service Supervisor

สมัครงาน

รายละเอียดงาน

รูปแบบงาน : งานประจำ

จำนวนที่รับ : 1 ตำแหน่ง

สถานที่ปฏิบัติงาน : นนทบุรี(เมืองนนทบุรี)

เงินเดือน(บาท) : ตามตกลง

วันหยุด : ไม่ระบุ

เวลาทำงาน : 08:00 - 17:00

เวลาทำงานอื่น : ไม่ระบุ

หน้าที่ความรับผิดชอบ

1. Provide the outstanding customer service by addressing inquiries, concerns, and complaints related to our products, and services.
2. Handle escalated customer issues, ensuring prompt and effective resolution while maintaining a high level of professionalism.
3. Monitor order received, communicate with the internal operation team to ensure the order processing run smoothly and complete on time delivery
4. Monitor and analyze sales revenue projection, weekly optimize achievement rate, identify potential risks. Provide the solution to recover the situation or close the gap
5. Manage export shipments and ensure timely availability of shipping documents including packing lists, commercial invoices, bill of landing, import / export documents, etc.
6. Run and review open order report for daily review and follow-up of committed customer requested date with the customer.
7. Lead and guide a team of customer service representatives, providing training, coaching, and performance feedback to drive excellence in service delivery.
8. Collaborate with cross-functional teams such as Sales, Technical Support, and Supply Chain to resolve customer issues and improve overall customer experience.
9. Develop and maintain strong relationships with key clients and dealerships, acting as their primary point of contact and addressing their specific needs and requirements.
10. Identify opportunities for process improvement and implement customer service initiatives to optimize efficiency and enhance customer satisfaction.
11. Generate reports on customer service performance, presenting findings to management and making recommendations for continuous improvement.
12. Handle complex customer situations with empathy, problem-solving skills, and a customer-centric approach to ensure a positive resolution and maintain customer loyalty.

คุณสมบัติ

เพศ : ไม่ระบุ

อายุ(ปี) : 28 - 39

ระดับการศึกษา : ปริญญาตรี - ปริญญาโท

ประสบการณ์(ปี) : 5 - 10

อื่นๆ : ไม่ระบุ

คุณสมบัติเพิ่มเติม

1. Bachelor’s/Master’s degree in Marketing, Administration or related fields.
2. Minimum of 5 years of experience in customer service in a manufacturing field, preferably in a senior or leadership role.
3. Excellent communication skills, both verbal and written, with the ability to effectively communicate to customers and colleagues.
4. Fluent of written and spoken English Good command in English (Business level)
5. Microsoft Office skills
6. Proven leadership abilities, with experience in leading and motivating a team of customer service representatives.
7. Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions.
8. Customer-centric mindset with a focus on delivering exceptional service and exceeding customer expectations.
9. Analytical skills to interpret data, generate reports, and derive actionable insights for process improvements.
10. Flexibility to work in a fast-paced motor industry environment, adapt to changing customer needs, and handle multiple tasks simultaneously.

สวัสดิการ

ทำงานสัปดาห์ละ 5 วัน

บริการรถรับส่งพนักงาน

ประกันชีวิต

ประกันสุขภาพ

ค่าทำงานล่วงเวลา

เงินโบนัสตามผลงาน

ประกันสังคม

สวัสดิการอื่นๆ

- แบบฟอร์มฟรี
- ข้าวฟรี
- กองทุนสำรองเลี้ยงชีพ
- โบนัส

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