register guests and assigns room accommodates special requests whenever possible assists in preregistration and blocking of rooms assignment uses proper telephone etiquette mail and message handling procedures perform selling techniques to sell rooms food and beverage and to promote other services of the hotel manage caf set up and its service operation within the caf including food and beverage thoroughly understand and adheres to proper credit cashier cash handling policies and procedures coordinates room status updates with housekeeping as well as kitchen operations reports any unusual occurrences or requests to resident master or assistant master knows all safety emergency procedures and accident prevention policies maintains the cleanliness and neatness of the front desk and caf area adhere to grooming and appearance standards consistently understands and can communicate products and services available at the resort print and close the shift on pms pos responsible for achieving and exceeding the guest satisfaction and following the standard operating procedures