•Support hours, phone and remote, Monday to Sunday 9:30 AM – 10.30 PM inclusive of country public holidays.
•To include Mind Night Sale stand by (10:30PM – 00:30AM) 8 times throughout the contract.
•To provide onsite support at store in BKK and BKK border 5 Tickets per month (Totally 60 tickets for a year)
•All incident needs to be logged, reported and follow-up in Service NOW.
•Support works to include:
-Troubleshoot Hardware, software and applications used in Retail space.
-Preparation of Retail POS and iDevices: Staging, installation, setup and configurations. (For store opening and hardware replacements)
-Submission of account creations, termination and configurations. E.g AD, Email & VPN accounts, Telephone and internet services, POS configuration setup.
-Account Management and application support: Xstore, Xadmin, Relate, QLIK Etc
-Network support: Telephone and internet services, Meraki, MPLS, VPN etc.
-Asset management and tracking.
-Support Activities: Month end store closing, stock take, Annual Price Increase, etc
-Other applications: Shoppertrak, Landlord Interface integrations, iDevices applications.
•Manage 3rd party escalation issues: Phone and internet services, hardware (laptop, desktop, peripherals, iDevices (iPad) replacement or fixes, etc.
•Manage internal Level 2 escalations: Shoppertrak, Month end store closing, sales and operation reporting, network/application/security related. etc.
โทร. 023021548 
kanokluck@fujitsu.com
