2567
ประเภทธุรกิจ : การดำเนินงานของสถานที่ออกกำลังกาย
ตำแหน่งงาน : Customer Service Manager
ระยะเวลา :
พฤศจิกายน 2567 ถึง
มกราคม 2569
รายละเอียดงาน :
Results-oriented professional driving revenue growth, operational excellence, and premium customer experience within a high-performance fitness environment.
Partnered with Marketing and Events teams to execute annual promotions, membership packages, and campaigns aligned with global fitness trends, supporting competitions such as CrossFit Games, HYROX, and Crucible.
Positioned the gym as a premier training venue for competitive athletes through strategic promotional planning and market analysis.
Analyzed multi-channel revenue streams (memberships, trials, walk-ins, retail, and ancillary services) and delivered executive Sales & Customer Insight Reports to support data-driven decision-making.
Managed POS systems, audited financial transactions, prepared daily reconciliations, and coordinated with Accounting and Purchasing to ensure financial accuracy and inventory control.
Oversaw pro-shop operations including sportswear, equipment, and supplement sales, conducting daily stock checks and monthly inventory reconciliation.
Ensured facility readiness, supervised opening/closing procedures, and coordinated equipment maintenance to maintain high operational standards.
Delivered exceptional member experience onsite and online, managing digital platforms including Facebook, Instagram, and LINE OA.
Led team training initiatives, mentored staff, and maintained consistent service excellence while coordinating private training billing and coaching reports.