- Provide customer information and solve problems over the phone. - Receive notifications and respond to problems according to notification channels provided (Line, E-mail) - Record information to report problems in the AdaService desk system. - Contact and coordinate with relevant departments to solve problems for customers. - Check and solve basic problems according to FAQ. - Forward problems beyond FAO to relevant departments to solve the problem further - Follow up on problems that have been forwarded to various departments. - Resolve problems that have been forwarded from support call center. - Provide advice and assistance to the call center and support call center in analyzing and analyzing customer issues. - Update troubleshooting methods (FAQ) for call center and help desk team. - Analyze problems, causes and solutions of recurring problems and jointly consult with the development (Digital Innovation) to prevent and solve long-term problems. - Summary of problems, report problem results and close the work in the AdaService Desk system - Summary the SLA worksheet for every month and schedule a meeting with the team before defense day the actual worksheet. Project : Retail Platform, Nitori, Inthanin, Moshi Moshi, E-seal
2563
ตำแหน่งงาน : Planning
ระยะเวลา :
มีนาคม 2563 ถึง
มีนาคม 2565
รายละเอียดงาน :
-Set up the meeting schedule for project update. -Planning the rollout as the condition for client satisfaction - Follow up and update the results. -Record the work log of the mechanic and submit the report to involved team. -Meet the client for any requirement. -Tracking and update the number of station that have been installed and dismantle. -Coordinate with each station for make an appointment to process the roll out following the schedule. Solving, Planning and Coordinate for achieve the goal. -Update and Follow up the issue both of inside and ourside. -Create and Summarize MOM with meeting's report following Project Planing. Project : Retail Platform, Roll out CL