2564
ตำแหน่งงาน : Cloud Support Engineer - Microsoft 365
ระยะเวลา :
ธันวาคม 2564 ถึง
ปัจจุบัน
รายละเอียดงาน :
- Perform technical testing, proof of concept, product research, and advisory to customers. Perform user management roles, basic configuration, and general administration tasks on Microsoft 365. - Diagnose and resolve complex issues related to cloud services, ensuring high availability and performance. - Support the integration project of Microsoft 365 basically on the end-user side e.g., training, desktop installation, mobile devices support. - Onboarding and maintain our customers' Microsoft 365 tenant and subscription plan - Create and maintain Microsoft 365 knowledge base, technical documents, training materials, end-user adoption packages, and end-user communication packages - Provide technical support for cloud services, including Azure and M365 - Work directly with customers to understand their needs, answer questions, and provide solutions - Work closely with other IT teams, developers, and system administrators to implement solutions and improve cloud services