2554
ประเภทธุรกิจ : ธนาคารพาณิชย์
ตำแหน่งงาน : Senior
ระยะเวลา :
พฤษภาคม 2554 ถึง
มิถุนายน 2560
รายละเอียดงาน :
Work Experience 2017 – Present: Business Owner 2015 – 2017: Secretary to Head of Client Service and Commercial Channel, TMBThanachart Bank Public Company Limited, Bangkok Provide general administration support to Head of Client Service and Commercial Channel. Manage travel arrangements for to Head of Client Service and Commercial Channel, including flights booking and accommodation. Coordinate, manage and organize to Head of Client Service and Commercial Channel internal meeting. Key requester for SAP purchasing. Perform other related assigned duties. 2011 – 2015: Senior Customer Service Representative, TMBThanachart Bank Public Company Limited, Bangkok Provide products and services knowledge to assist new and existing customers. Responsible for all of the banking operations including product and service functions and ensure excellent customer service. Provide customer service by verifying customer identity and assist account information inquiries and transactions in a friendly and professional manner. Focus on customer service: quickly and effectively solve customers’ challenges while helping them finding the right solutions for their banking needs. Improve customers experience and satisfaction with banking facilities, accuracy & adequate information to customers inquiries. Maintain excellent customer service prior to their financial request. Monitor and evaluate the performance of employees. Sales management and Sales Operations. In the field to ensure accuracy and achieve their goals. Promotional activities for the branch activities to open an account for the customer. Strengthen the selling ability to a Customer Service Representatives. Paperwork operations & the field of control to achieve the branch labels