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2566

ประเภทธุรกิจ : สื่อสาร

ตำแหน่งงาน : customer service advisor

ระยะเวลา : กันยายน 2566  ถึง พฤษภาคม 2568

รายละเอียดงาน :

• Handling customer inquiries via phone calls, emails, and chat messages.
• Providing clear, accurate, and timely information about products, services, and company policies.
• Actively listening to customers to understand their needs, concerns, or issues.
• Resolving customer problems promptly and effectively, ensuring customer satisfaction.
• Escalating complex cases to the appropriate department or supervisor when necessary.
• Maintaining a professional, empathetic, and positive attitude in all interactions.
• Documenting customer interactions, feedback, and resolutions accurately in the system.
• Following up with customers to ensure their concerns are fully addressed.
• Promoting products or services when appropriate, contributing to customer retention and loyalty.
• Continuously updating knowledge of company products, services, and procedures.

ประเภทธุรกิจ : อาหาร-เครื่องดื่ม

ตำแหน่งงาน : Food and beverage attendance

ระยะเวลา : กุมภาพันธ์ 2566  ถึง สิงหาคม 2566

รายละเอียดงาน :

Duties and Responsibilities:
• Greet and seat customers in a friendly and welcoming manner, creating a positive first
impression and setting the tone for their dining experience.
• Present menus, explain daily specials, and answer any questions about menu items, ensuring
customers have all the information they need to make informed choices.
• Take orders promptly and accurately, paying close attention to special requests, allergies, and
dietary preferences.
• Collaborate with kitchen staff to ensure timely preparation and delivery of orders, while
maintaining open communication to manage any modifications.
• Provide attentive and personalized service throughout the meal, checking in on customers,
refilling beverages, and addressing any additional needs.
• Process payments accurately and efficiently, handling cash and card transactions in
compliance with the restaurant's procedures.