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2567

ประเภทธุรกิจ : ธนาคารพาณิชย์

ตำแหน่งงาน : Support, Contact Center Operations

ระยะเวลา : พฤศจิกายน 2567  ถึง  ปัจจุบัน

รายละเอียดงาน :

I supported clients contacting the company for credit-related debt
restructuring, including credit cards, cash cards, and personal
loans. I explained the details of available debt restructuring
programs based on the company’s criteria and coordinated with
relevant teams to assist customers—especially those with past-
due accounts over 90 days—in resolving their debt through
settlement negotiations. My role also required clear communication
to ensure clients fully understood their options and the necessary
steps involved.

2565

ประเภทธุรกิจ : ธนาคารพาณิชย์

ตำแหน่งงาน : Collection Support, Debt Management

ระยะเวลา : กันยายน 2565  ถึง พฤศจิกายน 2567

รายละเอียดงาน :

In this role, I provided telephone-based support to clients seeking
to negotiate debt settlements, ensuring all communications and
processes followed legal procedures related to debt collection,
such as litigation and enforcement actions. I had a solid
understanding of legal documentation and was responsible for
coordinating with the Call Center team to handle incoming cases
and support customer inquiries related to debt recovery.

ตำแหน่งงาน : Collection Officer

ระยะเวลา : มกราคม 2565  ถึง มิถุนายน 2565

รายละเอียดงาน :

I was responsible for providing financial guidance to clients and
collecting overdue debts in accordance with company policies and
relevant legal regulations. My role involved negotiating with
customers to encourage timely payments and ensuring they
understood the terms and conditions of repayment. I also
maintained detailed records of each client’s payment status and
monitored the progress of each collection case.