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2554

ประเภทธุรกิจ : การเกษตร

ตำแหน่งงาน : Operation adn Customer Services Manager

ระยะเวลา : มกราคม 2554  ถึง มกราคม 2565

รายละเอียดงาน :

Wanida Phoothongkan
Professional Summary
Customer-focused professional with over a decade of experience in client service, support, and relationship management. Skilled in handling complex customer inquiries, resolving escalations, and ensuring excellent service delivery across diverse industries. Currently open to freelance and contract opportunities in Customer Service, leveraging expertise in remote support, communication, and customer satisfaction.
Core Skills
Customer Support (Email, Chat, Social Media) | Complaint Resolution | Remote Customer Service | Escalation Handling | CRM Tools (Zendesk, Gemini) | Cross-Cultural Communication | Client Relationship Management | MS Office | Canva | Trello | Slack | Chat CPT
Freelance & Contract Customer Service Experience
Customer Service Agent (Part-Time Contract)
Yesmom Co., Ltd. for Leelawell Brand, Bangkok | Jun 2022 – Aug 2022 (Remote)
- Provided customer support via Line, Shopify Chats, Facebook, IG, and email for wellness products.
- Resolved complaints promptly, ensuring polite and professional communication.
- Assisted customers in claims and product inquiries, boosting satisfaction and retention.
Freelance Customer Support & Coordination Projects
Various Clients | 2022 – Present (Remote & Onsite)
- Delivered freelance customer support, event coordination, and interpretation for international clients.
- Adapted quickly to diverse industries and client needs, providing flexible and high-quality services.
- Built long-term client relationships through effective communication and responsiveness.
Operations & Client Support Manager
Asia Plantation Capital Thailand, Bangkok | Jul 2016 – Mar 2022
- Managed a team of up to 200 employees across Customer Service, Marketing, and Operations.
- Oversaw after-sales support and client service for international investors.
- Implemented service improvements that enhanced customer retention and satisfaction.
Contact Center Officer (English Agent)
Bumrungrad International Hospital, Bangkok | Dec 2012 – Dec 2013
- Handled international patient inquiries and complaints via phone and email.
- Provided appointment bookings and general hospital information.
Concierge Consultant
International SOS Thailand, Bangkok | Jun 2014 – Aug 2014
- Coordinated support between international customers and suppliers.
- Delivered service for corporate clients, ensuring seamless assistance.
Education
MBA, Finance and Banking | Ramkhamhaeng University, Bangkok | 2022 | GPA 3.24
BA, Tourism Industry (First Class Honors, Golden Medal) | Suansunandha International College, Bangkok | 2012 | GPA 3.96
Languages
Thai: Native | English: Professional Working Proficiency (B2/C1)
Interests
Traveling | Reading | Movies | Cooking | Music | Learning New Languages