รายละเอียดงาน

• General Manager
• General Manager
• Tolani Hotels · Full-timeTolani Hotels · Full-time
• Dec 2024 - Oct 2025 · 11 mosDec 2024 to Oct 2025 · 11 mos
• Thaialnd · On-siteThaialnd · On-site
• Tolani Resort Koh Samui, 27 Luxury Pool Villa.
• General Manager:
• Reporting directly to the CEO, I am responsible for the full strategic and operational leadership of Tolani Resort & Spa, a luxury beachfront property.
• :Operations & Brand Management
• Lead all aspects of resort operations including Front Office, F&B, Housekeeping, Spa, Engineering, and Security with strong alignment to Tolani brand standards and guest experience vision.
• Streamlined SOPs and service touchpoints to ensure consistency and operational efficiency across all departments.
• Delivered measurable improvements in cost control and revenue generation, optimizing GOP through margin-focused planning.
• : Guest Experience & Reputation Management
• Cultivated a guest-first culture through personalized service initiatives, resulting in higher online review scores and repeat guest ratios.
• Managed and responded to guest feedback across platforms, maintaining a reputation of high service satisfaction and positive digital presence.
• : Sales, Marketing & Commercial Strategy
• Worked closely with commercial teams to implement market-responsive pricing, local partnerships, and digital campaigns that increased brand visibility and conversion.
• Proactively tracked competitor trends and developed new revenue streams, including private beach experiences and exclusive F&B concepts.
• : Leadership & Human Capital
• Recruited and mentored a high-performing leadership team, focusing on succession planning, motivation, and skill development.
• Conducted 360° performance evaluations, instilling accountability and continuous improvement across all departments.
• Created a positive and empowering workplace culture
• : Finance, Compliance & Asset Oversight
• Prepared and executed annual budgets, aligning forecasting and performance goals with ownership expectations.
• Oversaw CAPEX planning and preventive maintenance strategies to protect long-term asset value.
• Ensured full compliance with safety, legal, and labor regulations.

รายละเอียดงาน

• Hotel Manager
• Hotel Manager
• The Standard Hotel · Full-timeThe Standard Hotel · Full-time
• May 2024 - Dec 2024 · 8 mosMay 2024 to Dec 2024 · 8 mos
• Thialand · On-siteThialand · On-site
• At The Peri Hotel Hua Hin, part of The Standard Hotels group, I was responsible for…”
• Business Growth & Strategic Leadership
• Proven ability to develop and execute revenue-driving strategies across multiple markets
• Strong focus on identifying new business opportunities and building strategic partnerships
• Skilled in analyzing market trends and competitive landscapes to maintain an edge
• Operational & Financial Oversight
• Hands-on leader in managing day-to-day operations with a focus on quality, efficiency, and service excellence
• Full P&L responsibility, budgeting, forecasting, and financial reporting
• Committed to compliance with brand standards, safety protocols, and local regulations
• Collaboration with Corporate HQ & Stakeholders
• Effective liaison between local teams and holding company to align strategic direction
• Transparent communication and reporting of KPIs, insights, and challenges to executive leadership
• Team Leadership & Talent Development
• Inspiring leader who cultivates a high-performance culture
• Strong track record in recruitment, mentorship, and succession planning
• Champions ongoing training and staff development programs
• Client, Partner & Guest Relations
• Builds and sustains strong relationships with key partners, clients, and stakeholders
• Trusted representative in industry events, negotiations, and public engagements
• Deep commitment to guest satisfaction and exceptional service delivery
• Marketing & Brand Presence
• Oversees local marketing execution with an understanding of regional and cultural nuances
• Works closely with marketing teams to localize campaigns for maximum impact
• Reporting & Performance Management
• Data-driven decision maker with a focus on KPIs and performance metrics
• Skilled in identifying operational inefficiencies and implementing effective improvements

รายละเอียดงาน

• Front Office Manager
• Front Office Manager
• Marriott International · Full-timeMarriott International · Full-time
• May 2022 - Dec 2023 · 1 yr 8 mosMay 2022 to Dec 2023 · 1 yr 8 mos
• สัตหีบ, ชลบุรี, ประเทศไทย · On-siteสัตหีบ, ชลบุรี, ประเทศไทย · On-site
• Front Office Manager;
• Mason Pattaya – 35 Pool Villas, Ultra-Luxury Design Hotel
• Key Responsibilities:
• Guest Journey Oversight:
• Ensure every guest enjoys a seamless, personalized experience from arrival to departure, including pre-arrival arrangements and post-stay follow-up.
• Team Leadership:
• Develop, train, and inspire a high-performing front office team to deliver exceptional 5-star service consistently.
• Daily Operations:
• Oversee front office operations, including scheduling, task delegation, and smooth coordination with other departments such as F&B, housekeeping, and engineering.
• Problem Resolution:
• Handle guest inquiries, complaints, and special requests promptly and professionally to ensure total satisfaction.
• Revenue Generation:
• Implement effective upselling strategies, manage yield, and drive additional revenue through walk-in bookings, room upgrades, concierge services, and the Mason Shop.
• Quality Assurance:
• Maintain high standards of cleanliness, service excellence, and strict compliance with Mason’s brand standards.
• Key Achievements:
• Elevated the hotel’s TripAdvisor ranking from 14th to 1st in Chonburi’s Upper Luxury Scale category.
• Exceeded revenue targets by optimizing guest spend across multiple channels.
• Successfully led cross-departmental coordination to deliver flawless guest experiences.

รายละเอียดงาน

• Hotel Manager
• Hotel Manager
• Kokotel (Thailand) Co.,Ltd · Full-timeKokotel (Thailand) Co.,Ltd · Full-time
• Oct 2021 - May 2022 · 8 mosOct 2021 to May 2022 · 8 mos
• Bangkok, Bangkok City, Thailand · On-siteBangkok, Bangkok City, Thailand · On-site
• As Building & Hotel Manager, I am fully accountable for both hotel operations and building/facility management, ensuring smooth guest experiences, safe property conditions, and efficient cost control.
• Hotel Operations
• Lead day-to-day operations across Front Office, Housekeeping, F&B (if applicable), ensuring Kokotel brand standards are consistently delivered.
• Monitor guest satisfaction, online reputation, and service recovery, taking ownership of complaints and turning issues into loyalty opportunities.
• Implement and enforce Standard Operating Procedures (SOPs) for service consistency.
• Analyse performance KPIs (occupancy, ADR, RevPAR) and drive revenue growth through upselling and cross-selling initiatives.
• Train, coach, and motivate team members to achieve a guest-first culture.
• Building & Facility Management
• Oversee preventive and corrective maintenance schedules to keep the property safe, functional, and compliant.
• Ensure building systems (electricity, water, air conditioning, elevators, fire systems) run reliably.
• Conduct regular property inspections to maintain cleanliness, safety, and operational standards.
• Manage contracts with vendors, security, cleaning, and technical service providers.
• Control building-related budgets and CAPEX planning, ensuring cost efficiency.
• Ensure compliance with building codes, safety regulations, and environmental standards.
• Leadership & Administration
• Act as single point of accountability for both hotel operations and property management.
• Prepare and manage budgets covering both hotel operations and building upkeep.
• Report regularly to corporate office on guest KPIs, financial results, and building condition.
• Liaise with owners, corporate stakeholders, and local authorities on operational and building matters.
• Foster a positive workplace culture aligned with Kokotel’s service philosophy.

รายละเอียดงาน

• Area Operations Manager
• Area Operations Manager
• OYO Hotel Tyler TX · Full-timeOYO Hotel Tyler TX · Full-time
• Jun 2019 - Sep 2020 · 1 yr 4 mosJun 2019 to Sep 2020 · 1 yr 4 mos
• Bangkok City, Thailand · On-siteBangkok City, Thailand · On-site
• Oyo Phuket, Krabi, Phanggna, 4-5 Star resort 50-400 Room each property, I am pleased to provide an update on the outstanding performance of our Area Business Manager, responsible for overseeing operations across Phuket, Krabi, Phang Gna, & Suratthani, comprising a portfolio of 2,000 rooms.
• Operational Efficiency and Customer Experience Excellence:
• Our Area Business Manager has demonstrated exceptional leadership in driving operational efficiency and consistently seeks avenues for process improvement. By taking ownership and closely monitoring metrics of customer experience delight and percentage of unhappy guests, they have ensured a continuous enhancement of service quality.
• Project Management and Team Leadership:
• Through strategic project management initiatives, our manager has spearheaded efforts to deliver superior consumer experiences. They have effectively managed and motivated the operations teams, guiding them towards seamless elevation of properties to Oyo standards. Their proactive approach to problem-solving, coupled with comprehensive staff training programs, has resulted in a high standard of service provision across all properties.
• Collaboration and Stakeholder Engagement:
• Our manager has excelled in driving collaboration with hotel owners, general managers, and staff to further enhance the customer experience. They have conducted regular reviews, fostering high-quality relationships with guests throughout their stay. Additionally, their proficiency in deploying SoftBank technology effectively in hotels and training staff on its operation.
• Revenue Generation and Performance Improvement:
• Under their leadership, there has been a remarkable increase in monthly revenue by 120%, accompanied by a substantial improvement in OTA GX rankings from an average of 7.0 to 8.5. They have successfully managed approximately 30 hotels, resolving any issues arising between property owners, the transformation team, and the operations team.

รายละเอียดงาน

• Guest Experience Manager
• Aleenta Phuket – 66 Rooms, 5-Star Member of Small Luxury Hotels of the World
• Key Responsibilities
• Managed the full guest journey, including check-in/check-out processes, room assignments, and delivery of seamless, personalized service.
• Led and mentored the front office team, providing training, coaching, and support to enhance performance and guest satisfaction.
• Implemented revenue management strategies to optimize pricing, drive room revenue, and improve profitability.
• Streamlined front office operations to increase efficiency and ensure consistent service standards.
• Monitored financial performance, including detailed analysis of revenues, expenses, and overall profitability.
• Promptly addressed and resolved guest concerns and complaints in a professional and empathetic manner.

รายละเอียดงาน

• Duty Manager
• Duty Manager
• Marriott Hotels · Full-timeMarriott Hotels · Full-time
• Nov 2016 - Apr 2017 · 6 mosNov 2016 to Apr 2017 · 6 mos
• Phangnga, Thailand · On-sitePhangnga, Thailand · On-site
• JW Marriott Khao Lak Resort & Spa – 293 Rooms, Phang Nga
• Key Responsibilities
• Team Leadership & Management
• Utilized interpersonal and communication skills to lead, influence, and motivate the Front Desk team.
• Advocated sound financial and business decision-making while demonstrating integrity and professionalism.
• Supervised and managed daily front desk operations, maintaining service standards across all shifts.
• Understood team members’ roles sufficiently to step in and perform duties when needed.
• Fostered mutual trust, respect, and cooperation through open, collaborative relationships.
• Recognized and rewarded employee performance to maintain high engagement.
• Guest Service & Operations
• Managed day-to-day operations to ensure quality, consistency, and fulfillment of guest expectations.
• Developed goals and action plans to organize, prioritize, and accomplish departmental objectives.
• Handled guest complaints, disputes, and grievances professionally, maintaining guest satisfaction.
• Collaborated with the Front Office Manager to drive continuous improvement initiatives.
• Communicated clear and consistent messages regarding departmental goals and service standards.
• Participated in developing and implementing corrective action plans based on guest feedback and satisfaction metrics.
• Emphasized guest satisfaction in all departmental meetings and training sessions.
• Customer Experience Excellence
• Delivered services exceeding customer expectations, promoting guest loyalty and retention.
• Coached team members on anticipating and responding to guest needs effectively.
• Served as a role model, demonstrating positive guest relations and professional behavior.
• Provided guidance and feedback to enhance team skills and service delivery.
• Skills & Competencies
• Business Strategy & Performance Management
• Team Leadership & People Development
• Customer Service & Complaint Resolution
• Continuous Improvement & Quality Management
• Budgeting, Cost Control, and P&L Oversight

รายละเอียดงาน

• Guest Services: Ensure a seamless guest experience from check-in to check-out, promptly handling inquiries, requests, and issue resolution.
• Operational Efficiency: Oversee daily front office operations, including shift scheduling, task delegation, and quality control.
• Team Leadership: Lead, train, and motivate the front office team to maintain high performance and excellent service standards.
• Emergency Procedures: Coordinate emergency evacuations and respond effectively to crisis situations, ensuring guest and staff safety.
• Administrative Tasks: Maintain accurate records, reports, and logs in compliance with company policies and standards.
• Cross-Functional Collaboration: Work closely with other departments to support smooth operations and consistently deliver guest satisfaction.

รายละเอียดงาน

• - Led front office operations by overseeing daily activities, ensuring smooth workflow, and enhancing customer interactions for a positive experience.
• - Developed and implemented emergency readiness plans, training staff on procedures to ensure safety and quick response in critical situations.
• - Fostered cross-department synchronization by facilitating communication, aligning goals, and coordinating efforts to improve overall efficiency and collaboration.

รายละเอียดงาน

• - Oversee concierge services to ensure a seamless and welcoming experience for all guests, addressing their needs and preferences promptly.
• - Foster premium guest relations by building rapport, anticipating guest requirements, and providing personalized recommendations to enhance their stay.
• - Lead guest recovery operations by swiftly resolving complaints and issues, ensuring that every guest leaves satisfied and with a positive impression of the service.

รายละเอียดงาน

• - Deliver concierge services by assisting guests with their needs, providing recommendations, and ensuring a pleasant experience throughout their stay.
• - Coordinate transportation arrangements, including scheduling pickups and drop-offs, and ensuring timely arrivals for clients.
• - Manage and organize a variety of activities, from planning events to booking reservations, while keeping clients informed and engaged in their options.