รายละเอียดงาน

• Strategic Learning & Development Management
• Managed end-to-end corporate training operations covering compliance, operational, technical, safety, and service excellence programs.
• Designed and implemented structured learning systems aligned with operational standards, business objectives, and workforce capability development.
• Led annual training planning, course administration, training execution, evaluation, and learning effectiveness reporting.
• Coordinated cross-functional stakeholders including Operations, Safety, Merchandise, Marketing, and Project teams to ensure training alignment with business strategy.
• Developed competency-based learning content, SOP, WI, training manuals, and assessment tools for operational workforce development.
• Facilitated onboarding and operational training programs for warehouse staff, sales staff, contractors, and new business unit employees.
• Managed legally required certification training programs in compliance with labor protection and skill development regulations.
• Oversaw training budget planning, cost control, vendor coordination, and training resource allocation.
• Designed learning evaluation systems including pre-test/post-test assessments, satisfaction surveys, and operational audit tracking.
• Delivered classroom training, workshop facilitation, team engagement activities, and culture communication programs.
• Supported new business unit setup (Joy Cafe Project) through training roadmap design, SOP implementation, OJT planning, and operational readiness support.
• Key Achievements
• Delivered annual organizational culture training program for 1,824 employees with 100% first-attempt pass rate.
• Conducted Product Knowledge and Operational Standards assessments for 3,745 employees across operational business units.
• Managed compliance-related certification training programs for over 1,140 employees with 972 successful certifications achieved.
• Contributed to workplace safety development initiatives resulting in reduction of accident damage cost from THB 1.36M to THB 1.01M.
• Achieved operational audit scores up to 91.32% in workplace safety management.
• Developed LINE Chatbot learning support platform utilized by 522 employees with 83% satisfaction score.
• Participated as promotion interview committee member for Staff to Department Manager assessment process.
• HRD Skills
• Learning & Development
• Training Management
• Competency Development
• Instructional Design
• Training Facilitation
• Learning Operations
• Workforce Development
• Organizational Development
• Talent Development
• Employee Development
• Operational Skills
• SOP Development
• Work Instruction Design
• Operational Training
• Safety Training
• OJT Management
• Audit Preparation
• Compliance Training
• Business Skills
• Cross-functional Coordination
• Project Coordination
• Stakeholder Management
• Training Analytics
• Budget Management
• KPI Monitoring